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Enquiries and Booking Advisor

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Job Description.

Reference: EBA/17/07
Closing Date: 24 Jul 2017

Enquiries and Booking Advisor

(Inbound and Outbound)

 

Location

Channel Wharf, Titanic Quarter

Contract

Hours

Full time, Permanent.

37.5 hours to cover shifts between; Mon – Fri, 8am – 6pm.

Responsible to

Supervisor & Patient Pathway Manager

 

Job Summary:

As an enquires and booking advisor for the 3fivetwo Group you will have an integral role in handling high volume telephone, email and web based enquiries from patients, GP’s, consultants, insurance companies and other outside providers relating to 3fivetwo Healthcare, Kingsbridge Private Hospital, Origin Fertility Care, H3 Insurance, Dental Excellence and 3fivetwo Training Academy.

We are looking for advisors with a strong call handling ability who can confidently manage sensitive personal information. As this role has an element of sales it is preferred that you have gained experience within a target making background. Great customer service is something that should come naturally to you along with the ability to display empathy and demonstrate great listening skills.

 

Key responsibilities:

 

Person Specification

Factor

Essential

Desirable

Qualifications

 

 

 

5 GCSE grades A-C including Maths and English or Equivalent.

 

 

 

 

 

 

Experience

 

 

 

 

 

6-12 months sales and/or customer service experience

 

Excellent IT skills with proven experience in Microsoft packages.

 

Demonstrable experience of working in a target driven environment with the ability to prioritise work, meet deadlines and work calmly under pressure.

2 years’ experience in an inbound/ outbound contact centre environment

 

Background in medical administration

 

 

Special Knowledge and Skills

 

 

 

 

Understanding of the Data Protection Act and importance of confidentiality

 

Drive to meet targets

 

Must be able to multi-task, and work to very tight deadlines

Knowledge of medical terminology

Personal Attributes

 

 

 

Customer Service and sales skills

Excellent communication both oral and written

 

 

 

 

Please complete an application & monitoring form and return to:

Download Application Form