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Enquiries & Booking Advisor

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Job Description.

Reference: EBA/18/04
Closing Date: 25 Apr 2018

The 3fivetwo Group are looking to fill the role of Enquiries and Booking Advisor. The successful candidate will be based at 3fivetwo Healthcare, Titanic Quarter, Belfast.

 

Job Title:

Enquiries and Booking Advisor

Department:

Private Enquiries

Contract:

Full time, permanent

Location:

3fivetwo Healthcare, Titanic Quarter, Belfast

Hours:

37.5 per week: Mon – Fri, 9am to 5pm and the occasional Saturday

Responsible to:

Senior Administrator

Accountable to:

Outpatient Services Manager

Salary:

Please direct salary enquiries to the recruitment team

 

Job Summary:

As an Enquiries and Booking Advisor for the 3fivetwo Group you will have an integral role in handling high volume telephone, email and web-based enquiries from patients, GP’s, consultants, insurance companies and other third parties relating to 3fivetwo Healthcare, Kingsbridge Private Hospital, H3 Insurance, and 3fivetwo Training Academy.

We are looking for advisors with a strong call handling ability who can confidently manage sensitive personal information. As this role has an element of sales it is preferred that you have gained experience within a target driven environment. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills.

 

Key responsibilities:

 

The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed.

 

Person Specification:

   Factor

   Essential

   Desirable

  •  Qualifications
  • 5 GCSE grades A-C including Maths and English or Equivalent.

 

  •  Experience
  •  6-12 months sales and/or customer service experience.
  • Excellent IT skills with proven experience in Microsoft packages.
  • Demonstrable experience of working in a target driven environment with the ability to prioritise work, meet deadlines and work calmly under pressure.
  •  2 years’ experience in an inbound/ outbound contact centre environment.
  • Background in medical administration.
  • Special Knowledge and Skills
  •  Understanding of the Data Protection Act and importance of confidentiality.
  • Drive to meet targets.
  • Must be able to multi-task, and work to very tight deadlines.
  •  Knowledge of medical terminology.
  • Personal Attributes
  • Customer Service and sales skills.
  • Excellent communication both oral and written.

 

 

To apply, please complete an application form and return to: 

 

Closing date for applications is Wednesday 25th April 2018 at 5pm.

 

Download Application Form