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Receptionist

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Job Description.

Reference: REC/17/08
Closing Date: 22 Aug 2017

Receptionist

 

Due to continued expansion, the 3fivetwo Group has created a number of new opportunities. The 3fivetwo Group has an already established reputation for offering the very best in private healthcare.

               

The Group provides the highest standard of clinical skills and nursing care across an extensive range of specialties and have attracted the best doctors and surgeons in Northern Ireland. Extended group services will cover a wide range of specialist areas including Acute Medicine, Acute Surgery, High Dependency Care and Diagnostic Units, Orthopaedics, Gynaecology, Plastic Surgery, Urology, ENT, Ophthalmology, General Surgery, Spinal Surgery, Bariatric Surgery, Endoscopy and Paediatric Services.

 

Location

Various 3fivetwo sites

Contract type

Full time, Permanent

Hours

Monday to Sunday.

Responsible to

Reception Supervisor

 

Job Summary:

The post-holder  will  be  one  of  the  initial  contact  points  for  patients,  clients  and  visitors. These interfaces will be diverse in that they will be both by telephone and in person.  The post-holder will need to be available from 7.00 am to 9.00 pm, Monday – Sunday.  The post-holder will be part of a team that encompasses the company’s other private healthcare facilities in the Belfast area.  The post-holder may occasionally be required to work at other sites within the 3fivetwo Group.  Telephone queries, patient invoicing and overall management of the patient flow in the building will be core to the role.

 

 

Key Responsibilities:

1. To meet and greet members of the public and visitors to the facilities in a professional and courteous manner.

2. To deal with all general enquiries and ensure follow up, as required.

3. To record patient demographics and examinations in the Company’s electronic record system.

4. To process finances from patients to consultants via the Hospital’s recording systems.

5. To undertake general clerical tasks, as would be expected in a busy reception area.

6. To undertake filing of medical notes, letters, test results and other correspondence, as appropriate.

7. To open and distribute post.

8. To demonstrate extensive understanding and use of the Company communications systems including email, internet and telephone systems.

9. To assist in the opening/closing and securing of the building, as appropriate.

10. To ensure the efficient running of the business by undertaking any other duties.

 

Person Specification:

Factor

Essential

Desirable

Qualifications

 

5 GCSE grades A-C including Maths and English or Equivalent.

 

Word Processing Level 2 Qualification

Course (RSA 2)

OCR/RSA

 

 

Medical                Word Processing

Level 2 Certificate

 

Training

Evidence of continued professional development.

 

Willingness to   undertake training and development, when necessary.

 

Evidence of training in a customer service/reception role.

 

Experience

 

Dealing with members of the public at the ‘front desk’.

 

Dealing with members of the public by telephone.

 

Experience of dealing with difficult customers.

Special Knowledge and Skills

 

 

 

Understanding of the Data Protection Act and importance of confidentiality

 

The  ability  to  communicate  effectively with a wide  range  of  people  via  the company telephone and other electronic systems.

 

Ability to work with diversity.

 

Knowledge of medical    terminology

 

Interest in cosmetic industry

Personal Attributes

Excellent customer service skills and telephone manner

 

An eye for accuracy and detail when dealing with patient records

 

Understand the role of teamwork in providing a quality service

 

Ability to work on own initiative

 

Demonstrate ability to problem solve

 

Highly organized and able to priortise tasks

 

Confidence in your ability to deal with changing deadlines

 

Commitment to ongoing development

 

Willingness to provide flexible cover during periods of sickness and holidays

 

Ability to deal effectively with telephone calls

 

Understanding of own behavior and how this impacts on colleagues, patients and visitors

 

Motivated and enthusiastic

 

 

 

Please complete an application & monitoring form and return to:

 

Download Application Form