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Switchboard Operator

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Job Description.

Reference: SBO/17/08
Closing Date: 22 Aug 2017

Job Description

 

Switchboard Operator

 

With the continued growth of our Outpatients Call Team, the 3fivetwo Group is looking for a Switchboard Operator to provide support to this busy and dynamic team.

 

Location

Channel Wharf, Titanic Quarter

Hours

37.5 hours to cover shifts between; Mon – Fri, 8am – 6pm with the occasional Saturday.

Responsible to

Team Leader & Outpatient Services Manager

 

Job Summary:

 

We are now excited to recruit Switchboard Operators within the 3fivetwo Group to process all incoming calls for Kingsbridge Private Hospital, 3fivetwo Healthcare and H3 Insurance.

 

 

Key responsibilities:

Person Specification:

Factor

Essential

Desirable

Qualifications

 

 

 

5 GCSE grades A-C including Maths and English or Equivalent.

 

 

 

 

 

 

Experience

 

 

 

 

Previous call centre experience

 

Evidence of experience in the full MS Suite including Word and Excel

Background in medical administration

 

Experience in a target based role

Special Knowledge and Skills

 

 

 

 

Understanding of the Data Protection Act and importance of confidentiality

Knowledge of medical terminology

Personal Attributes

 

 

 

Customer Service and sales skills

Excellent communication both oral and written

 

 

 

Please complete an application & monitoring form and return to:

Download Application Form