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Switchboard Operator

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Job Description.

Reference: SBO/17/08
Closing Date: 22 Aug 2017

Job Description


Switchboard Operator


With the continued growth of our Outpatients Call Team, the 3fivetwo Group is looking for a Switchboard Operator to provide support to this busy and dynamic team.



Channel Wharf, Titanic Quarter


37.5 hours to cover shifts between; Mon – Fri, 8am – 6pm with the occasional Saturday.

Responsible to

Team Leader & Outpatient Services Manager


Job Summary:


We are now excited to recruit Switchboard Operators within the 3fivetwo Group to process all incoming calls for Kingsbridge Private Hospital, 3fivetwo Healthcare and H3 Insurance.



Key responsibilities:

Person Specification:








5 GCSE grades A-C including Maths and English or Equivalent.












Previous call centre experience


Evidence of experience in the full MS Suite including Word and Excel

Background in medical administration


Experience in a target based role

Special Knowledge and Skills





Understanding of the Data Protection Act and importance of confidentiality

Knowledge of medical terminology

Personal Attributes




Customer Service and sales skills

Excellent communication both oral and written




Please complete an application & monitoring form and return to:

Download Application Form