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Kingsbridge Help & Support

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Our Facilities

Our hospitals both offer state-of-art facilities, including the latest technological advancements in private healthcare. Stress free environment to make recovery as relaxing as possible.

About Us

Our Hospital in Ballykelly

Kingsbridge North West Private Hospital... where luxury care meets medical excellence in a harmonious blend of healthcare and hospitality.

Kingsbridge Private Hospital prides itself on delivering a five star experience to each and every patient who crosses our door.

 

Set in beautiful grounds, the Kingsbridge North West offers a tranquil and stress free environment to make recovery as relaxing as possible.

 

The Hospital boasts landscaped gardens where you may, at your Consultant’s discretion, take exercise or just enjoy sitting in the fresh air.

Facilities

The following facilities are available within the Hospital:

  • 31 Single Bedrooms with En-Suite/2 Double Bedrooms with En-Suite
  • 8 Outpatient consultation rooms
  • 13 Day Case spaces – 4 single rooms with en-suite, 1 single room, a 4-bedded room and a 4 bedded room
  • Free Wi-Fi Admissions Office/Nursing Admissions Office
  • Lounge/Waiting Area Toilet Facilities/Disabled
  • Audiology Suite
  • 3 Operating Theatres and One Endoscopy Suite
  • Six Bedded Recovery Unit
  • Central Sterile Services Department
  • X-Ray Department
  • MRI Department 
  • Physiotherapy Department
  • In-House Catering service and Restaurant

All bedrooms are fully equipped with en-suite facilities and television.

Admissions

On arrival at the Hospital you will be directed to our Admissions Office on our Surgical Ward. You will be greeted by our Ward Clerk, who will complete the formal admission process. You will then be taken to your room and introduced to your Nurse who will carry out a nursing admission assessment

Accommodation

All patient rooms are fully equipped with en-suite facilities, television and bedside telephone. A Nurse Call System protects privacy, whilst providing immediate contact with our Nursing staff.

Towels are provided in each patient bathroom. Hairdryers are available on request.

The Hospital boasts landscaped gardens where you may, at your Consultant’s discretion, take exercise or just enjoy sitting in the fresh air.

Internet Access

Free wireless internet (Wi-Fi) access is available for patients throughout the Hospital.

Meals

An excellent catering service with a wide menu choice is provided. We will make every effort to cater for your individual tastes and a member of our Catering Team will visit you every day to discuss and agree your menu. Special diets will be accommodated by our experienced Catering team.

Your relatives and visitors are welcome to join you for meals* or to use our Restaurant facilities between 9:00 am and 5:00 pm. A separate charge will be made for relatives/visitors meals.

Meal Times

Breakfast : 8.00am – 8.30am
Luncheon : 12.00pm -12.30pm
Dinner : 5.00pm – 5.30pm
Supper : 8.00pm -9.00pm

Your Child’s Stay In Hospital

We know that a visit or stay in hospital can be traumatic for children and their parents. Accordingly we have made special provisions for the comfort and your peace of mind of all the family during a child’s stay in hospital.

If you are bringing your child for treatment in our Hospital you may be glad to know that special provisions have been made for their comfort and for your peace of mind.

Our Nursing staff can provide toys, games and books for a wide range of ages.

Often parents prefer to stay with their child throughout their stay in Hospital and at the time of booking, arrangements can be made to provide overnight accommodation in one of our Parent and Child rooms. Should you decide that would like to stay with your child without having pre booked a Parent and Child room we will do our very best to accommodate you.

What To Bring

You may find this general checklist helpful when packing your personal bag:

  • Your admission letter
  • Day clothes (if appropriate)
  • Nightwear/Dressing Gown
  • Slippers/Soft Shoes
  • Shampoo and Comb/Hairbrush
  • Toothbrush and Toothpaste
  • Personal Toiletries
  • A small amount of money
  • If you are undergoing breast surgery please bring an appropriate sized sports bra

For children a favourite toy or teddy bear can be a welcome comfort when away from home.

Medication

It is important we know about the medication you are currently taking (this includes any herbal medication). Please bring a print out script from your GP and all medication you are currently taking (in their original containers), together with any special treatment cards (for example steroids or anticoagulants).

Newspapers

A newspaper(s) of your choice can be purchased and delivered to your room each morning by our Porter.

Telephone Calls

A telephone is provided in each room for patients’ personal use. A pay phone is also available outside our Day Procedure Unit.

Mail

This should be personally addressed to you at the Hospital. A letter posting service is available at our main reception desk.

Valuables

The Hospital cannot be held responsible for the loss of or damage to property brought on to the premises. Accordingly we request that you do not bring articles of value with you on admission.

A locked cabinet is available, if required, for valuables whilst you are in theatre.

Patient Discharge

Your Consultant will liaise with you and the nursing staff before determining the date and time of your discharge. You will be given a letter for your GP, and any community services if required, at the time of discharge. You will also receive take home medication as prescribed by your Consultant.

Should you have any queries or problems following discharge you are welcome to contact our Surgical Ward at any time for reassurance, advice or any further action.

Visiting Times

Telephone contact and personal visitors are very welcome*, dependant on your medical requirements.

Visiting hours are flexible, however visits during the hours of 10.30 am and 9.30 pm are preferable. It would be appreciated if your visitors could liaise with the Nurse-in-Charge to avoid meal times.

For security reasons, and to ensure ease of access, we ask patients who will be receiving visitors after 9.30pm to inform the nursing staff during the day.

Visitors with colds or flu or other infectious diseases are asked not to visit the Hospital until they have recovered.

 

*Visitor policy, in line with Covid regulations is subject to change.

Patient Testimonials

"I had surgery here at the weekend and I can't recommend this place highly enough. They took great care of me and kept me at ease throughout my stay. The staff were brilliant, really friendly and chatted away and the food was top class. This hospital was better than any hotel I wonder could I book a weekend away in it when I fully recover?" Mr McGinnity, Kingsbridge Patient
"EXCELLENT - Had surgery today under the very caring Dr Stewart and her team. I cannot thank her enough for all she’s done for me over the past few months. Everything was explained to me in detail and all my care was considerate, professional and compassionate. Everyone I’ve met today has been beyond kind from Will the Anaesthetist, the Nurses and theatre staff, the catering staff - there has been no exception. Thank you all for taking care of me so well today - look forward to getting home tomorrow x" Mrs McAleavey, Kingsbridge Patient
"Hospital spotless and clean.   Staff were so caring couldn’t do enough for me and made sure I was comfortable. Give the place 10 out of 10. Had surgery yesterday and treatment was first class" Ms Demirtas, Kingsbridge Patient
"Their service was excellent and convenient location!" Ms Kneale, Kingsbridge Patient
"Just received surgery at this hospital and I couldn't have been made to feel any more comfortable from the minute I stepped in until the minute I left. All the staff are wonderful and so friendly I will highly recommend this hospital to everyone" Ms McGivern, Kingsbridge Patient
"Had eye surgery here twice for cataracts and lens replacement. Super smooth service from start to finish. Very happy" Ms Jones, Kingsbridge Patient
"As hospitals go this one is pretty amazing! Had surgery with Mr Molloy at the end of October and have another one the end of this month. Mr Molloy is a gentleman who puts you at ease right away and ensured my last procedure went smoothly! From start to finish all the hospital staff go above and beyond to make your stay as comfortable and stress free as possible. The facilities are brilliant with the rooms spacious and modern to recover in. Keep up the good work!" Ms Roulston, Kingsbridge Patient
"My mother had a total hip replacement surgery. We stayed for three days and were discharged today. Honestly, words can't describe the quality of the job and care they do. The doctors Roger Wilson, Sherman, David, the nurses Susan, Sinead, Siobhan, Andrea, the catering staff who provided customised halal food, and the remaining team whose names I cannot remember were the kindest, nicest, politest, the most caring, professional and pleasant people we have ever come across in healthcare environment. These are true gems and real stars. We are indebted to their treatment.
They are 7 star people. We love you!" Mr Yourish, Kingsbridge Patient
"Great friendly staff the nurses go way and beyond.  The hospital is spotless, and the service is second to none." Ms Croke, Kingsbridge Patient
"Currently just back from recovery on the ward. I have just had ACL reconstructive surgery on my left knee. What can I say? This place is brilliant. I arrived at 8.35am, taken to the ward at 8.45am (my admission time was 9am). Tended to by a lovely Nurse. Dr Roger Wilson spoke to me around 9.45am, in Theatre for 10am, recovery for 11.10am and now currently back on ward. These guys are awesome. From the consultant to anaesthetist to nurses to cater assistants. Absolutely brilliant. Thank you so much. I am so grateful to everyone at Kingsbridge for the service." Mr McNicholl, Kingsbridge Patient
"I just had a total hip replacement done by Mr Molloy.  He made me feel totally at ease (a real gentleman). I had 1st class treatment and as for the staff they couldn’t do enough for me. My experience was excellent from the time I arrived until the day I left for home. Thanks a million to all involved." Miss Bennett, Kingsbridge Patient
"Excellent experience with Kingsbridge Hospital, my dad had a day procedure here recently and not only did he receive fantastic care, but so did myself and my mum. The staff were so understanding and without saying anything could see I was looking after my mum also who has dementia, they went above and beyond to make the time spent waiting on my Dad as pleasant and stress free as possible, I will never forget the extra mile they went to, to support us. Many thanks x" Ms Forde, Kingsbridge Patient
"I have just been discharged from Kingsbridge today after surgery and was in for 3 days. From start to finish my experience was excellent. From catering staff up to senior nurses and doctors they were all fantastic and made my stay a positive experience. As a nurse myself I probably have high expectations of care and I certainly experienced the best of care in Kingsbridge who have staff they should be proud off.  Great teamwork." Ms Armstrong, Kingsbridge Patient
"I recently had my gall bladder removed. All of the staff I had to deal with were excellent and professional. It was the best treatment I have ever received." Ms Burrows, Kingsbridge Patient
"I got my tonsils out yesterday, all the staff were so pleasant and nothing was too much for them. I really did receive one to one care. They just had so much time for me. The food was lovely and the staff from the kitchen where first class. Glad I received my surgery here." Miss Wright, Kingsbridge Patient
"The service and staff are first class.  Had my cataract operation done on the 20th of January and I would like to thank all the staff of this fantastic hospital for giving me my life back.  You are all a credit to your profession.  Excellent service and I would highly recommend you.  Once again thank you so much and I am truly grateful to you all." Mr Doolan, Kingsbridge Patient
"Amazing 5-star hospital.  Have had other surgery here before on my back.
Yesterday's was a neck disc replacement operation.  I would highly recommend this hospital like a hotel manner. Thanks again guys." Mr Phillips, Kingsbridge Patient
"I recently got an MRI scan at Kingsbridge and was very impressed with how simple the process was and how little time I had to wait. The staff were friendly, and it was an all-round pleasant experience." Mr Sharkey, Kingsbridge Patient
"Can’t praise Kingsbridge Private Hospital enough!! I had an operation a couple of weeks ago and I was so well looked after. My surgeon Mr Rashid was fantastic, and the nursing staff was also fabulous. I found they communicated very well to each other, so everyone knew when my meds were due, my allergies etc. They were so kind, so lovely, constantly checked to see how I was i.e. my temperature etc. The food was fabulous and the catering staff very helpful having had an operation were very happy to accommodate ... Thank you to all!" Ms Cheong, Kingsbridge Patient
"Staff very friendly and very efficient. Surgeon and surgery top class. Big thanks to the Nurses for all their care and patience" Mr Howard, Kingsbridge Patient
"I was in your facility yesterday for a day procedure (operation on my left arm). I wanted to write and express how impressed I was with the facilities and more importantly the staff on the Ward.

Everyone was excellent, and I mean excellent, i don't normally write congratulatory e-mails so this is high praise in my view. The Senior nurse was excellent, as was the Theatre nurse and the anaesthetist. Even the assistants that helped with catering and other duties. All came together to form a great impression of the establishment." Jason Carpal Tunnel Surgery, Kingsbridge Patient

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