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Coronavirus (COVID-19)

Patient & Visitor Advice

Patient Information

Guidance for Patients and Relatives/Visitors


At Kingsbridge Private Hospital, staff and patient safety is at the heart of everything we do!The following video showcases the precautions we are taking to help keep you safe. (Video taken in March 2020)

Our ongoing commitment to quality, patient safety and clinical care remains our top priority. All private and NHS referral appointments are largely unaffected. However please note the latest safety steps below.

Keeping you safe during your next visit

When you next visit us, you will find some things a little different. We have put new protocols in place to protect you and our team. Here is what you can expect to happen.

  • Wait until your appointment

Please arrive 5 minutes before your appointment. You may be asked to wait outside and then be called forward by text or phone.

  • Reception team

Our reception staff may be wearing protective equipment such as a mask or visor. There will also be a screen in front of the desk.

  • Let's check it is safe to see you

You will be asked some questions about your health.

  • Sanitise your hands

You will be asked to use a hand sanitiser.

  • Practise social distancing

To aid social distancing, you will not be able to use all the chairs in our waiting areas and will be encouraged to attend your appointment alone if possible. We are currently not allowing any visitors to our Wards.

  • Maintaining our usual high standards

Infection control remains a priority. PPE and enhanced decontamination measures take longer so please be understanding.

  • Our new uniforms

At your appointment, our clinical staff will be wearing additional protective equipment that may include a mask, visor and gown. But don’t worry, it is just to keep everyone safe.

  • Once we have finished

After you have finished your appointment, please leave reception so we can prepare for the next patient.



Thank you


Please be patient with our team.Covid-19 is requiring us to change the normal way we work and treat our patients.Thank you for helping us to keep everyone who works and attends Kingsbridge Private Hospital safe.

The safety of our patients and visitors is our number one priority. Your healthcare is essential and we are actively working with and following guidance from the Department of Health and the Public Health Agency to ensure you are kept safe.

If you have an appointment and do not have symptoms, please continue to attend the hospital as normal unless we advise otherwise.

 

Please read the latest coronavirus (COVID-19) information below.

On arrival to the hospital you will be screened in line with the information below.

Screening of Patients and Staff (and essential visitors/accompanying person) on Arrival to Hospital or Outpatient Setting


What are we screening for?

  • influenza like illness, or;
  • fever ≥37.8°C, or;
  • anosmia (loss of or change in your normal sense of smell which can also affect your sense of taste)

For up to date advice please visit; https://www.nidirect.gov.uk/articles/coronavirus-covid-19-travelling-amber-country

(Updated 18th August 2021)

Please note that staff who are carrying out screening will be wearing protective equipment. Please do not be alarmed, this is a precautionary measure only.

 

Additional Precautions and Concerns


If any person exhibits or communicates any COVID-19 symptoms, however mild, they must be advised that they cannot proceed and must leave, go home and follow the "stay at home" guidance. Please do not attend your hospital appointment if you are showing any symptoms.

  • If you have symptoms of coronavirus (COVID-19), however mild, you should begin self-isolating and book a test. If your test result is positive you should not leave your home for 10 days from when your symptoms started.
  • This action will help protect others in your community while you are infectious. If your test result is negative you are no longer required to self-isolate.
  • If you live with others and you or one of them have symptoms of coronavirus, then all other household members must stay at home and  the symptomatic member should be tested.
  • If the test result is positive then all household members should continue to self-isolate for 10 days. The 10-day period starts from the day when the first person in the house became ill. If the test result is negative for the symptomatic household member then the household can stop self-isolating.

More information is available on the gov.uk website

 

Pre-Surgery Testing Pathway


Prior to a surgical appointment every patient will be asked to self-isolate for 7 days.

1-2 days prior to the procedure taking place they will be asked to attend a drive through covid testing clinic, whereby the patient will drive into the facility, a nurse will come out to the car to perform the covid test (which is a swab into the throat and/or into the nostrils) and the patient will be asked to return home to continue to self-isolate. 

Should the test come back positive, the patient will be contacted and advised not to attend their surgical appointment, but if they do not hear from us it can be assumed that the result was negative and they can come on ahead for their surgical appointment. 

On arrival at the hospital for the surgical appointment the patient can be helped/guided to the reception entrance (by a member of their own household, who has isolated with the patient), after that whomever is accompanying the patient will have to leave.

Once the patient enters the reception area they will be asked questions regarding covid symptoms. 

After this, the patient will be able to check in at reception and will be given any assistance required by the nursing staff to help them up to the ward. 

Patient visiting is based on current guidance and subject to change. Please speak to a member of hospital staff to check for the latest information on patient visiting guidance.

If a patient requires support from another person, the screening also applies to this person. This is in place in both inpatient and outpatient areas.
 

 

 

 

 

 

 

Patient Testimonials

"I had surgery here at the weekend and I can't recommend this place highly enough. They took great care of me and kept me at ease throughout my stay. The staff were brilliant, really friendly and chatted away and the food was top class. This hospital was better than any hotel I wonder could I book a weekend away in it when I fully recover?" Mr McGinnity, Kingsbridge Patient
"EXCELLENT - Had surgery today under the very caring Dr Stewart and her team. I cannot thank her enough for all she’s done for me over the past few months. Everything was explained to me in detail and all my care was considerate, professional and compassionate. Everyone I’ve met today has been beyond kind from Will the Anaesthetist, the Nurses and theatre staff, the catering staff - there has been no exception. Thank you all for taking care of me so well today - look forward to getting home tomorrow x" Mrs McAleavey, Kingsbridge Patient
"Hospital spotless and clean.   Staff were so caring couldn’t do enough for me and made sure I was comfortable. Give the place 10 out of 10. Had surgery yesterday and treatment was first class" Ms Demirtas, Kingsbridge Patient
"Their service was excellent and convenient location!" Ms Kneale, Kingsbridge Patient
"Just received surgery at this hospital and I couldn't have been made to feel any more comfortable from the minute I stepped in until the minute I left. All the staff are wonderful and so friendly I will highly recommend this hospital to everyone" Ms McGivern, Kingsbridge Patient
"Had eye surgery here twice for cataracts and lens replacement. Super smooth service from start to finish. Very happy" Ms Jones, Kingsbridge Patient
"As hospitals go this one is pretty amazing! Had surgery with Mr Molloy at the end of October and have another one the end of this month. Mr Molloy is a gentleman who puts you at ease right away and ensured my last procedure went smoothly! From start to finish all the hospital staff go above and beyond to make your stay as comfortable and stress free as possible. The facilities are brilliant with the rooms spacious and modern to recover in. Keep up the good work!" Ms Roulston, Kingsbridge Patient
"My mother had a total hip replacement surgery. We stayed for three days and were discharged today. Honestly, words can't describe the quality of the job and care they do. The doctors Roger Wilson, Sherman, David, the nurses Susan, Sinead, Siobhan, Andrea, the catering staff who provided customised halal food, and the remaining team whose names I cannot remember were the kindest, nicest, politest, the most caring, professional and pleasant people we have ever come across in healthcare environment. These are true gems and real stars. We are indebted to their treatment.
They are 7 star people. We love you!" Mr Yourish, Kingsbridge Patient
"Great friendly staff the nurses go way and beyond.  The hospital is spotless, and the service is second to none." Ms Croke, Kingsbridge Patient
"Currently just back from recovery on the ward. I have just had ACL reconstructive surgery on my left knee. What can I say? This place is brilliant. I arrived at 8.35am, taken to the ward at 8.45am (my admission time was 9am). Tended to by a lovely Nurse. Dr Roger Wilson spoke to me around 9.45am, in Theatre for 10am, recovery for 11.10am and now currently back on ward. These guys are awesome. From the consultant to anaesthetist to nurses to cater assistants. Absolutely brilliant. Thank you so much. I am so grateful to everyone at Kingsbridge for the service." Mr McNicholl, Kingsbridge Patient
"I just had a total hip replacement done by Mr Molloy.  He made me feel totally at ease (a real gentleman). I had 1st class treatment and as for the staff they couldn’t do enough for me. My experience was excellent from the time I arrived until the day I left for home. Thanks a million to all involved." Miss Bennett, Kingsbridge Patient
"Excellent experience with Kingsbridge Hospital, my dad had a day procedure here recently and not only did he receive fantastic care, but so did myself and my mum. The staff were so understanding and without saying anything could see I was looking after my mum also who has dementia, they went above and beyond to make the time spent waiting on my Dad as pleasant and stress free as possible, I will never forget the extra mile they went to, to support us. Many thanks x" Ms Forde, Kingsbridge Patient
"I have just been discharged from Kingsbridge today after surgery and was in for 3 days. From start to finish my experience was excellent. From catering staff up to senior nurses and doctors they were all fantastic and made my stay a positive experience. As a nurse myself I probably have high expectations of care and I certainly experienced the best of care in Kingsbridge who have staff they should be proud off.  Great teamwork." Ms Armstrong, Kingsbridge Patient
"I recently had my gall bladder removed. All of the staff I had to deal with were excellent and professional. It was the best treatment I have ever received." Ms Burrows, Kingsbridge Patient
"I got my tonsils out yesterday, all the staff were so pleasant and nothing was too much for them. I really did receive one to one care. They just had so much time for me. The food was lovely and the staff from the kitchen where first class. Glad I received my surgery here." Miss Wright, Kingsbridge Patient
"The service and staff are first class.  Had my cataract operation done on the 20th of January and I would like to thank all the staff of this fantastic hospital for giving me my life back.  You are all a credit to your profession.  Excellent service and I would highly recommend you.  Once again thank you so much and I am truly grateful to you all." Mr Doolan, Kingsbridge Patient
"Amazing 5-star hospital.  Have had other surgery here before on my back.
Yesterday's was a neck disc replacement operation.  I would highly recommend this hospital like a hotel manner. Thanks again guys." Mr Phillips, Kingsbridge Patient
"I recently got an MRI scan at Kingsbridge and was very impressed with how simple the process was and how little time I had to wait. The staff were friendly, and it was an all-round pleasant experience." Mr Sharkey, Kingsbridge Patient
"Can’t praise Kingsbridge Private Hospital enough!! I had an operation a couple of weeks ago and I was so well looked after. My surgeon Mr Rashid was fantastic, and the nursing staff was also fabulous. I found they communicated very well to each other, so everyone knew when my meds were due, my allergies etc. They were so kind, so lovely, constantly checked to see how I was i.e. my temperature etc. The food was fabulous and the catering staff very helpful having had an operation were very happy to accommodate ... Thank you to all!" Ms Cheong, Kingsbridge Patient
"Staff very friendly and very efficient. Surgeon and surgery top class. Big thanks to the Nurses for all their care and patience" Mr Howard, Kingsbridge Patient
"I was in your facility yesterday for a day procedure (operation on my left arm). I wanted to write and express how impressed I was with the facilities and more importantly the staff on the Ward.

Everyone was excellent, and I mean excellent, i don't normally write congratulatory e-mails so this is high praise in my view. The Senior nurse was excellent, as was the Theatre nurse and the anaesthetist. Even the assistants that helped with catering and other duties. All came together to form a great impression of the establishment." Jason Carpal Tunnel Surgery, Kingsbridge Patient

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