Job Summary
The Role
As an Appointment Enquires & Booking Advisor, the successful candidate will join a highly dynamic team responsible for scheduling outpatient appointments. The candidate will gain an in-depth knowledge of the booking process across a range of medical specialties.
We are looking for highly motivated applicants who are committed to producing quality outcomes and those who thrive on the challenge of working in a fast paced and busy office environment.
Main Responsibilities
- Scheduling of Outpatient clinics within appropriate timescales.
- An efficient, effective and focused response to all enquiries via telephone and email
- Ensuring all records are accurate and up to date relating to patient treatment
- Liaising with colleagues across a variety of teams
- As part of a team ensure that patients are handled quickly and effectively
- Liaise with Consultants regarding suitable dates/times for Outpatients clinics and inform Outpatients and X-ray staff of same.
- Book appointments upon receipt of referral letters from GPs and issue appointment letters.
- Set up Outpatients clinics, including preparing/retrieving patients’ medical charts, results, x-rays etc.
- Liaise with personnel in Surgical Ward and Medical Secretariat to arrange relevant review appointments.
- Monitor information for and communicate with the relevant Trusts/Hospitals/Boards regarding Outpatients appointments.
- Arrange medico-legal appointments for relevant Consultants.
- Participate in mandatory training as required.
- Participate in annual performance reviews and development planning.
The duties outlined above are not intended as a restrictive list and may be extended or altered to include other tasks as the department develops.
Essential Criteria
- 5 GCSE grades A-C including Maths and English or Equivalent.
- Evidence of experience in the full MS Suite including Word and Excel
- Understanding of the Data Protection Act and importance of confidentiality
- The ability to communicate effectively with a wide range of people via the company telephone and other electronic systems
- Excellent customer service skills and telephone manner
- An eye for accuracy and detail when dealing with patient records
- Understand the role of teamwork in providing quality service
- Ability to work on own initiative
- Demonstrate ability to problem solve
- Highly organised and able to prioritise tasks
- Confidence in your ability to deal with changing deadlines
- Commitment to ongoing development
- Motivated and enthusiastic
Desirable
- Previous experience of CRM/databases
- Background in medical administration
- Knowledge of medical terminology
To apply, please complete an application and monitoring form and return to the HR team at: Human Resources Department, Kingsbridge Private Hospital North West, Church Hill House, Ballykelly, Limavady BT49 9HS or email to stacey.mullan@kingsbridgehealthcaregroup.com
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